F.requently A.sked Q.uestions


Table of Contents

  1. What can the Internet do for me?
  2. What services do you provide, and how much does each one cost?
  3. What exactly is Wireless Internet?
  4. How will I know if I am available to get Wireless Internet?
  5. Where are you located?
  6. What are your business hours?
  7. How do I sign up?
  8. Will I receive a disk (CD) when I sign up for Dial-Up or High Speed Dial-Up?
  9. What forms of payment do you accept?
  10. When are payments due?
  11. What do I need to connect to the Internet?
  12. How can I protect myself and my computer while on the Internet?

What can the Internet do for me?

Having the Internet allows you to surf and search all over the world. You can send and receive email, look up lost friends and relatives, do research, or even chat with people around the world. The Internet is a very versatile tool. It is a virtually endless pool of information and fun. Children can even use the Internet to do research for school reports and play games.

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What services do you provide, and how much does each one cost?

We provide Dial-Up and Wireless Internet (768/768 Kbs or 1.0 Mbs). Dial-Up is $18.00 a month. 768/768 Kbs Wireless is $34.00 a month and the 1.0 Mbs is $45.00 a month. Both Wireless systems require an installation fee of  $500.00.  (The fee includes the cost of installing the Wireless and the equipment used.)

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What exactly is Wireless Internet?

Wireless Internet works like this: A small antenna is placed somewhere in the city Ė for example: atop city hall, a radio tower, water tower or similar location. For up to 5 miles, provided they have a clear line of sight, businesses and residents then have high-speed access available to them. All that is needed is a small antenna plugged into each computer; this is the wireless connection. Hard wires still play a role in transferring the data from the main city antenna to the Internet provider.

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How will I know if I am available to get Wireless Internet?

You will need to stop in at our office and fill out a Wireless Request Form. Once you do that, one of our technicians can come out to your location and see if you are available to get Wireless in your area. If you are, you will need to fill out a Wireless Registration Form, and have the first monthís payment.

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Where are you located?

We are currently located at 330 South Main Street in downtown Anna. We are in the WIBH building directly across from the Moose.

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What are your business hours?

Our business hours are 9:00 am to 4:00 pm. We are open Monday through Friday. We are closed on most Federal Holidays.

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How do I sign up?

All you have to do is come and stop in at our office and fill out a form with your name, billing address, a username and password you would like to use as your login name / email address with us, and have a payment of $18.00 for the first monthís service. Itís that simple. (Sorry, but we do not take new sign-ups over the phone.)

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Will I receive a disk (CD) when I sign up for Dial-Up or High Speed Dial-Up?

No. There is no need for a disk. All you have to do is follow the easy steps described on the sheet we provide you with when you first signed up. It will have your user info, dial-in number, and the setup instructions. If you experience any trouble when trying to set up your internet, please call into our office and one of our technicians will walk you through the process.

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What forms of payment do you accept?

We currently accept personal checks, money orders, and cash. We also accept PayPal. To pay by PayPal, all you need to do is log onto our website, and follow the links for PayPal.

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When are payments due?

Payments are due by the 16th of EVERY month. To avoid disconnection, please remit payment by then.

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What do I need to connect to the Internet?

The minimum requirements you need are a computer with Windows 95 or higher, 64 MB of RAM (memory), 12 MB of free hard disk space, a 90MHz Pentium processor, and a 28.8K modem. However, we recommend that you have a computer with Windows 98 or higher, 128 MB of RAM (memory), 20 MB of free hard dish space, a Pentium III processor or higher, and 56K modem. We also recommend that you have Internet Explorer 5.0.1 or higher browser.

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How can I protect myself and my computer while on the Internet?

We suggest that you never give out personal information. (Some examples are: names, addresses, phone numbers, Social Security numbers, bank account numbers, etc.) This will help you prevent possible identity theft and monetary loss. We also suggest that you install some sort of internet security firewall and anti-virus programs. (We suggest Nortonís or AVG Antivirus.) Also, it is a good idea to make sure you have a spyware watch / removal program. (We offer one on our site.) A Pop-Up stopper is also another good thing to have. (This can also be found on our site.)

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Crystal Richardson.
Copyright © 2005  [AJ Internet, Inc.]. All rights reserved.
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